Terms and conditions

The online store Dentequip Academy is managed by CYBER SOURCE S.R.L (hereinafter referred to as „CYBER SOURCE” or „Seller”), registered at the Trade Register with no. J35/109/2013, with CUI 31109513, fiscal attribute, share capital 200 lei, with registered office in str. AZUGA, Nr. 4, CAMERA 1, Bloc 20, Scara A, Etaj 1, Ap. 3, Timisoara, telephone 0725 724 858 and bank account with RO78 INGB 0000 9999 0841 5421 opened at ING Bank.

We recommend you to read this document carefully!

By using the DentequipAcademy.ro website, the visitor or, as the case may be, the legal entity- doctor or dental technician buyer (hereinafter referred to as „Buyer”) agrees to the Terms and Conditions described below (hereinafter referred to as „Contract”).

Given the specific nature of the goods sold, the DentequipAcademy.ro website is intended for the sale of goods to legal entities.

The contract applies to all sales of goods and services through CYBER SOURCE S.R.L and, once concluded, can be modified only with the written consent of both parties.

The Contract may be unilaterally modified by the Seller in accordance with the evolution of the legal provisions, without the obligation to specifically notify this in advance.

By creating an account and/or placing an order, the Buyer agrees to receive electronic commercial messages from the Seller to the email address provided, understanding that due to the contractual relationship between the parties (relationship between professionals), the Seller may use the email address provided as information about the Buyer.

When placing an order in the online store DentequipAcademy.ro, the Buyer, as a professional, expresses his agreement regarding the registration of an account on the email address specified in the special field for account generation and regarding the method of electronic communication via email and / or telephone regarding the order placed and future campaigns, discounts, offers and events organized by the Seller.

When creating an account in the online store DentequipAcademy.ro, the Buyer agrees to the specific communication methods, namely e-mail/phone regarding future orders that will be placed through the account and future campaigns, discounts, offers and events organized by the Seller.

Submission of the order on the website will be followed by the receipt of an automatic email that only attests to the placement of the order. Any telephone conversations, email communications or any other means of remote communication with the seller’s representatives confirming the delivery of the products shall constitute firm acceptance of the order and implicitly signify the conclusion of the contract between the professionals. In the event that the professional dentist or dental technician is not contacted by a CYBER SOURCE S.R.L. representative, the contract will not be considered concluded, without any obligation on the part of the Seller, the Buyer understanding that the mere automatic confirmation of the order immediately after placement does not generate any contractual obligations on the part of CYBER SOURCE S.R.L.

DentequipAcademy.ro assumes no responsibility for any display errors that may appear on the site, for graphic elements displayed on the site that turn out to be erroneous or cannot be visualized, nor for the proper functioning of external sources of content to which reference is made in the materials presented on the site, not being in any way involved in their management

Order processing and confirmation

The Seller will verify the order and will communicate the result of the verification to the Buyer. The transmission by email or by telephone by the Seller of the delivery notification/confirmation of delivery to the Buyer, without requiring any acknowledgment of receipt from the Buyer, constitutes the moment of the conclusion of the Distance Contract.

For products with status „Available for pre-order” it is mandatory to check the actual availability with the Seller, the Buyer being invited to contact CYBER SOURCE S.R.L using the information available in the „Contact” section if he is interested in purchasing such a product.

For products with the status „Available for pre-order” an advance payment will be required for order confirmation. If the order is canceled, the advance payment will not be refunded

Products included in the orders accepted by the Seller will be delivered according to the stipulated terms of payment and delivery.

Contract duration

This contract is concluded for a fixed term, namely for the duration necessary to deliver the order placed through the online store DentequipAcademy.ro. Once the order is delivered, the contract is considered honored, the Seller will be responsible only for the legal and contractual obligations incurred after the delivery of the product and until the expiration of the warranty period of the purchased product.

Order invoicing

Each confirmed order specifies the products, prices, method and term of payment. The Seller will issue the Buyer an appropriate tax invoice for the goods and services delivered. The Buyer is obliged to provide all the correct information necessary to issue the tax invoice in accordance with the legislation in force.

Prices and product information

The prices presented in the online shop DentequipAcademy.ro include 19% VAT. The prices do not include delivery costs, unless specified on the product page, at the time of finalizing the order or, as the case may be, within the various limited time campaigns organized by the Seller.

Some of the displayed prices are calculated on the basis of a formula based on the price retrieved through automatic feeds from suppliers’ lists. Although we make every effort to list the correct prices, some products in our catalog may be mispriced. For these products, if the correct price is at least 20% higher than the price listed in our catalog, we reserve the right to contact you personally to remedy the situation created, in order to maintain the intention to purchase from the DentequipAcademy.ro website but on another product whose price is correctly calculated or, as appropriate, to cancel the order.

The tax invoice will be issued on the basis of the specifications contained in the message confirming the conclusion of the Contract, and will include the price specified in the message. The content of the site (texts, product names and descriptions, technical characteristics, images, symbols) is compiled in collaboration with the representatives of the manufacturers/suppliers of the listed products and may be incomplete for reasons related to space and/or structure of the information. For this reason, the Seller assumes no responsibility for the completeness of the product descriptions presented on the website.

The seller and its suppliers reserve the right to modify the technical specifications of the products without prior notice to visitors/buyers.

The product images are presented in the online store DentequipAcademy.ro DentequipAcademy.ro by way of example and may be different from the products delivered, respectively the delivered product may have a different color than the one presented on the website.

The prices presented in the online shop DentequipAcademy.ro do not include 19% VAT in accordance with the legal provisions. The prices do not include delivery costs, unless specified on the product page, at the time of finalizing the order or, as the case may be, within the various limited time campaigns organized by the Seller.

The Seller reserves the right to require full payment in advance for products supplied by CYBER SOURCE S.R.L on the basis of the Buyer’s order , specifically for those products in the description of which the mention „Available for pre-order” or „To order” appears. In this case, the supply and delivery will be made only after registration of full payment of the order.

Payment methods accepted are:

In the event that the Buyer delays, through its own fault, the payment of the goods under these terms, it is obliged to pay to the Seller a penalty of 0.1% per day of delay, calculated on the amount unpaid.

The due date of the invoice is considered to be:

Order delivery

The Seller undertakes to ship to the Buyer the products included in the order accepted in door-to-door courier system, to a delivery address in Romania, respecting the delivery terms established at the time of order acceptance. The delivery from the delivery point in Timisoara is made in the time intervals listed in the Contact section, valid during the online store’s opening hours. For orders paid by bank transfer, the delivery time will be calculated from the moment of receipt of full payment in the DENTEQUQUIPACADEMY.RO account.

Delivery for products in certain promotions will be made according to the rules of the respective promotion, available in full on the website WWW.DENTEQUQUIPACADEMY.RO

The seller will apply the rate communicated before each delivery, and in the case of products on promotion, in accordance with the rules of promotions active on the site at the time of placing the order.

The seller will properly package the products and will submit the following accompanying documents: the tax invoice, the user manuals supplied by the manufacturer or the importer, as appropriate.

The Buyer must notify by email at [email protected] or by phone at +40 725 724 858, the absence of any of these documents within 48 hours of receipt of the products, otherwise all of them are considered communicated.

In cases where the Buyer is not found at the delivery address mentioned, within the mutually agreed timeframe, the courier will contact the Buyer to agree on the details of a new delivery. If the second delivery attempt is not completed, the parcel will be returned to the Seller, who will cancel the order. The Buyer may re-launch the order and will bear the costs of a new delivery.

If the dispatch or delivery deadlines of the order cannot be met, the Seller shall notify the Buyer no later than the date set for delivery of the estimated time for completion of delivery. If the new delivery term exceeds 90 calendar days, the modification of the term is subject to acceptance by the Buyer and in case it is not accepted by the Buyer, the order will be canceled and the Sellerwill refund the Buyer the corresponding amounts collected in advance.

If the billing and delivery information provided by the Buyer is erroneous or incomplete, the Seller does not guarantee that the delivery terms will be met. If within 24 hours the information is not corrected and a new delivery date is not set, Seller does not guarantee compliance with the delivery dates. If within 24 hours the data is not corrected and a new delivery date is not established, the Seller reserves the right to cancel the order.

The ownership of the goods will be transferred upon their delivery to the indicated address (assuming the signature of receipt of the transport document provided by the courier or the signature of receipt of the invoice in case of deliveries made directly by the Seller) and the full payment of the related payment. The Seller will not authorize the courier to allow the parcel to be opened until after the signature of receipt and payment of any possible countervalue.

In case the parcels show visible damage upon receipt by courier, we recommend the Buyer to refuse their receipt and to report this incident immediately, no later than 24 hours after the refusal of receipt by email to [email protected]. Any subsequent complaint regarding this issue is null and void and cannot be taken into consideration.

The buyer can get more information about the delivery of an online order from the My Account section > Orders

Guarantee

Products purchased through DENTEQUQUIPIPACADEMY.RO are new, in original packaging and benefit from warranty, according to the legal provisions in force and commercial policies of manufacturers. The warranty period runs from the time of product invoicing.

The warranty is valid only on the territory of Romania, unless otherwise specified in the commercial warranty certificate.

In addition to any other warranties provided for by applicable laws and detailed in the warranty certificate issued by the Manufacturer/Importer or Seller, the Manufacturer/Importer or Seller warrants the Buyer against any non-conformity that may affect all or part of the goods and services, except normal wear and tear, for a period of 24 months from the date of the sales invoice. The exception is consumables, which are not covered by warranty.

The Buyer is fully responsible for the installation and use of the products, according to the instructions provided in the documentation supplied by the manufacturer/importer, the Seller offering warranty only for production defects or in case of non-conformity with the technical specifications presented on the website or, as the case may be, in the specific documentation.

For more information regarding the return of products in case of non-conformity of the products, please refer to the section „Return of products”.In case of unjustified warranty claims, the Seller reserves the right to oblige the Buyer to pay the cost of the product diagnostic labor and the corresponding transportation charges.

Returning products

The legal entity buyer may request the return of products purchased from the online store DENTEQUQUIPACADEMY.RO in the following situations:

The Buyer may claim this and request the return of the product in order to replace it with a new product. If the product is no longer in stock, the Buyer may choose to replace it with another product or for a full refund

Regardless of the situation, the procedure for returning products involves notifying the Seller before sending the product, through a message describing the cause of the return, sent to the e-mail address [email protected].

In case of confirmed lack of conformity of the product, the Buyer may opt for a full refund or replacement with another product. If the replacement with a more expensive product is agreed, the Buyer will pay the difference in price, or if the value of the replacement product is lower, will receive the corresponding partial refund. All return and transportation costs shall be borne by the Seller.

Personal Care products cannot be returned if unsealed

Agreement to receive electronic commercial messages in accordance with Law no. 365/2002 on electronic commerce

The Buyer agrees to receive electronic commercial messages from the Seller to the email address provided when placing an order or creating an account.

The Buyer has the possibility to modify at any time the information provided by the Professional Buyer and to filter the messages he wishes to receive from the Seller, by accessing the online section „My Account” and logging into his personal account.

Intellectual property rights

The processing of your personal data, as a customer of CYBER SOURCE S.R.L, is carried out in accordance with the legal provisions on the protection of personal data applicable to relations between professionals. For full information on the personal data processing activities carried out by CYBER SOURCE S.R.L, as data controller, we invite you to consult the section „Personal data protection”.

DENTEQUQUIPIPACADEMY.RO undertakes to comply with the principles laid down by the legislation applicable to the protection of personal data. For the purposes of this contract, the data subject to processing may refer to: data of the representatives of the parties, namely name and surname, e-mail address, contact data for the identification of a person for delivery, etc..

Processing may not be extended to other purposes, unless the parties expressly agree or there is a legal obligation that entitles either party to process the data.

DENTEQUIP.RO undertakes to prevent incidents such as destruction, misuse, unauthorized access, disclosure or alteration of personal data.

At the termination of this contract, DENTEQUQUIPIPACADEMY.RO undertakes to cease data processing, except in cases where there is a legal obligation that requires further processing of data or exercise of rights in court and / or before public authorities with supervisory powers.

Intellectual property rights

The name of the online store and the graphic insignia are registered trademarks owned by CYBER SOURCE S.R.L. and may not be taken, copied or used without the written consent of the owner/owner.

The names and logos of legal entities and product names may be registered trademarks of the respective owners or CYBER SOURCE. For any complaints related to intellectual property rights, please send an email to [email protected]

The communication of any information or data in the form of a message, text, image, audio and/or video file or any other type of material, regardless of the manner of publication or transmission (public or individual), by any natural or legal person other than CYBER SOURCE is made on the sole responsibility of the person who is the source of such material, CYBER SOURCE being in no way responsible for the content or manner of publication of such communications.

Force majeure and disputes

Neither contracting party shall be liable for non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

This Contract is subject to Romanian law and is deemed to have been concluded in Romania.

Any disputes arising between the Buyer and the Seller will be resolved amicably, and if no agreement is reached in this way, the competent courts of the Seller’s head office will be appealed to. In case of dispute, please write to [email protected]